Return and Refund Policy
Effective Date: July 1, 2020
Foundation Name: One Planet One Earth Foundation Inc
Website: https://oneplanetoneearthfoundation.org/
1. Donations Are Final
All donations made to One Planet One Earth Foundation Inc are considered final and non-refundable. As a non-profit organization, we rely on the generosity of our supporters to carry out our mission and charitable activities. Refunds divert resources away from our programs and beneficiaries.
2. Erroneous Transactions
If you believe that a donation was made in error (e.g., duplicate donation, incorrect amount, or unauthorized use of your payment method), please contact us within 7 days of the transaction at:
Email: info@oneplanetoneearthfoundation.org
Please include the following details in your request:
Full name of the donor
Date and amount of donation
Method of payment
Reason for the refund request
We will review all refund requests on a case-by-case basis and issue a refund if deemed appropriate. Approved refunds will be processed to the original payment method within 14 business days.
3. Non-Refundable Cases
Refunds will not be granted in the following cases:
If more than 7 days have passed since the transaction
If the donation has already been used for a specific campaign or project
If the donor simply changed their mind
4. Chargebacks and Disputes
If a chargeback is filed without first contacting us to resolve the issue, we reserve the right to dispute the claim and provide evidence of the transaction and donation intent.
5. Changes to This Policy
We may update this Return and Refund Policy at any time without prior notice. The revised version will be posted on our website with the updated effective date.
6. Contact Us
For any questions about this policy, please reach out to:
One Planet One Earth Foundation Inc
066 Gallardo/Pillas Compound, Brgy. Poblacion, San Jose del Monte City, 3023 Bulacan, Philippines
Email: info@oneplanetoneearthfoundation.org